Privacy Policy

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This Privacy Policy explains how ZenTrails GmbH (we, us, our) collects, uses, and protects personal data when you visit or interact with our website www.zentrails.ch.

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We take your privacy seriously and process personal data in accordance with the Swiss Federal Act on Data Protection (nLPD) and the EU General Data Protection Regulation (GDPR), where applicable.

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Data Controller

ZenTrails GmbH

Köhlerweid 8

CH-8260 Stein am Rhein Switzerland

Email: info@zentrails.ch

Website: www.zentrails.ch

 

Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data.

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Technical and usage data

When you visit our website, certain data is automatically collected for technical and security reasons. This may include IP address, browser type and version, operating system, device information, date and time of access, and referring URL. This data is necessary to ensure the stability, security, and proper functioning of the website.

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Contact data

If you contact us via email or contact forms, we may collect your name, email address, and the content of your message.

Chat interactions If you use the website chat function provided by Wix Chat, chat content and related technical data may be processed in order to respond to your request.

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Purposes of Data Processing

We process personal data for the purposes of operating and maintaining the website, responding to enquiries and messages, providing customer support and communication, ensuring website security and preventing misuse, displaying embedded content such as videos, and managing cookie preferences.

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Legal Basis for Processing

Personal data is processed on one or more of the following legal bases: your consent, the performance of a contract or pre-contractual measures, compliance with legal obligations, and our legitimate interests in operating and securing the website.

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Cookies and Consent Management

Our website uses cookies and similar technologies. We use Usercentrics as a consent management platform to allow visitors to manage their cookie preferences. When you visit our website, you can decide which categories of cookies you wish to accept or reject. You can change or withdraw your consent at any time via the cookie settings.

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Embedded Third-Party Content

Our website may include embedded videos from YouTube, a service provided by Google LLC. Videos are embedded using YouTube’s privacy-enhanced mode where possible. When you play a video, data such as your IP address and device information may be transmitted to YouTube. Further information can be found in Google’s privacy policy.

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Data Recipients and Processors

We may share personal data with trusted service providers who process data on our behalf. These include Wix.com Ltd. for website hosting and infrastructure and Usercentrics GmbH for cookie consent management. These providers process data only according to our instructions and in compliance with applicable data protection laws.

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Data Transfers to Third Countries

Some service providers may process data outside Switzerland or the European Union, including in the United States or Israel. Where such transfers occur, appropriate safeguards are applied, such as adequacy decisions or standard contractual clauses, in accordance with applicable data protection laws.

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Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Messages and correspondence are stored only as long as needed to handle enquiries.

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Your Rights

You have the right to access your personal data, request rectification, request erasure, request restriction of processing, request data portability, object to processing, and withdraw consent at any time, subject to applicable law. Requests can be sent to info@zentrails.ch.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The current version is always available on our website.

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Applicable Law

This Privacy Policy is governed by Swiss law, subject to mandatory provisions of applicable data protection regulations.

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Last updated: 19 January 2026